Privacy Policy

Welcome to Vortex. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase on our website.

1. Information We Collect

When you use our services, we may collect the following information:

• Account Information: Name, email address, phone number, and account credentials when you register.
• Transaction Details: Player ID, game username, order history, and payment status.
• Technical Data: IP address, browser type, device information, and usage statistics.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process your game top-ups, gift cards, and orders efficiently.
• To communicate order status, receipts, and customer support responses.
• To improve website performance, security, and prevent fraudulent transactions.

3. Data Protection & Security

We implement robust security measures to ensure your personal data is protected against unauthorized access, alteration, or disclosure. We do not store sensitive payment details like credit card full numbers or mobile banking PINs on our servers.

4. Third-Party Services

We may use trusted third-party service providers (such as payment gateways, notification services, and analytics tools) to facilitate our operations. These third parties only access necessary data to perform their functions securely.

5. Your Rights & Contact

You have the right to access, update, or request the deletion of your personal account information at any time. If you have any questions or concerns regarding our Privacy Policy, please contact us via our support page or official communication channels.